FAQ

I emailed you and I haven't heard back. Why haven't you replied?

When you email us, please give us up to three business days to get back to you. We're a small staff and sometimes we aren't able to answer emails on the same day we receive them (we are human after all!). We do our best to get back to you ASAP when you contact us. If it has been more than three business days, please resend your email it to us. You are also welcome to call our office at 413 585 5998. 

When are new articles published? 

Studio Potter (SP) publishes 3-5 new articles every month. We do not have an exact date that the articles are published, but members will receive our monthly email newsletter every month. The email newsletter will announce each month's new articles. 

What does "membership" mean?

Our "members" are our subscribers. Members get access to the online journal, and they support our mission as a non-profit publisher. If you are a member, thank you for supporting Studio Potter! 

I paid for my membership, but my account doesn't have access. 

Our website uses the email address on your paypal account to apply membership to your Studio Potter account. If your email on your paypal account does not match the email you use on Studio Potter, please email membership@studiopotter.org and let us know. We will apply the membership to your account manually. For any other membership account issues, please email membership@studiopotter.org

How do I cancel a recurring membership? 

If you would like to cancel your recurring membership, you will need to log into your paypal account and cancel your automatic payments to Studio Potter. You are also welcome to email membership@studiopotter.org to request the cancellation of a recurring membership. We offer opt-in recurring memberships for the convenience of our members. We never want to charge you for a membership you do not want to pay for. 

How to I get published in Studio Potter?

Check out our guidlines page for submitting an article.


Have a question that isn't answered above? Get in touch with us! Email Jill at editor@studiopotter.org for questions regarding content, articles, or writing for SP. Email Jessica at director@studiopotter.org for everything else.